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Exchanges & Refunds

Thank you for shopping at Casa Rustica. We want to ensure your satisfaction with your
purchase. Please review our Refund and Exchange Policy below:

Refunds: We do not offer refunds on any products or services purchased from our store.
Exchanges: If you are not entirely satisfied with your purchase, we are happy to offer an
exchange for store credit within 30 days from the date of purchase. The item must be in its original condition, unused, and in its original packaging.

Eligibility for Exchange: To be eligible for an exchange, you must provide the original receipt or proof of purchase, and the item must meet the following criteria:

The item is in its original condition and has not been used, worn, altered, or damaged.
Process for Exchanges: To initiate an exchange, please follow these steps:
Contact our customer support team at: Info@MyCasaRustica.com or 760440-9836] within 30 days of your purchase.

Provide a brief description of the reason for the exchange.  Our customer support team will guide you through the exchange process.
Store Credit: The store credit issued for the exchange can only be used to make future
purchases at our store and cannot be redeemed for cash.

Damaged or Defective Items: If the item you received is damaged or defective, please contact our customer support team immediately. We will assess the situation and provide an appropriate solution.

Changes to the Policy: We reserve the right to modify or update this Refund and Exchange Policy at any time. The revised policy will be posted on our website.

By making a purchase at Casa Rustica, you agree to the terms and conditions outlined
in this Refund and Exchange Policy.
If you have any questions or concerns, please contact our customer support team at:
Info@MyCasaRustica.com/ 760 440-9836.

Thank you for choosing Casa Rustica. We appreciate your business!

About Our Product

Talavera items:
Are multicolored; colors will very.
Talavera is handmade with passion and creativity by skilled artisans located in Southern
Mexico.
Note: Texture and colors vary on these handcrafted treasures. Items you receive may be different colors than what is pictured here.

 

Other ceramic items:
Colors and textures will vary.
Variations in color can apply.
Handmade with passion and creativity by skilled artisans located in Southern Mexico.
Note: Texture and colors vary on these handcrafted treasures. Items you receive may be different colors than what is pictured here.

 

Pewter Items:
Mexican pewter is a non-toxic alloy of aluminum. Each piece of Mexican pewter is sand-
casted by hand and polished by skilled metalcraft artisans.

Tin Décor:
Mexican mirrors, Jewelry boxes, and decor are all hand punched, cut, and etched by tin
craft artisans in Mexico.
Note: Texture and colors vary on these handcrafted treasures. Items you receive may be different colors than what is pictured here.

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